INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I book a car with CityLink GmbH?

Booking a car is simple! You can make a reservation through our website by selecting your preferred pickup and return dates, location, and vehicle type. Alternatively, our customer service team is available to assist you.

Do you offer chauffeur-driven services?

Yes, all our rentals come with experienced drivers to ensure a safe and comfortable journey. Self-drive rentals are not available.

How is the rental price calculated?

Rental prices are based on factors such as distance, trip duration, and vehicle type. Fixed pricing can also be arranged in advance.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking by contacting our customer service team via email. Please check our cancellation policy for any applicable fees.

Do you provide airport transfers?

Absolutely! We offer airport transfers at selected locations. Simply provide your flight details when booking to ensure a smooth experience.

What is your fuel policy?

Our vehicles are provided with a full tank of fuel and should be returned with a full tank. If not, refueling charges will apply.

What should I do if I experience an issue with the car during my trip?

If you encounter any issues, our 24/7 customer support and roadside assistance team are available to help.

Do you offer long-term rentals?

Yes, we provide flexible long-term rental solutions. Contact us to discuss your requirements and get a personalized quote.

Can I rent a car for intercity or one-way trips?

Yes, we offer one-way rental options, allowing you to pick up the car in one city and drop it off in another.

How do I return the car?

Simply return the car to the designated drop-off location at the agreed time. If you need an extension, let us know in advance.

CONTACT US FOR ANY QUESTIONS